|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Twigo Tags are fully refundable if returned within 30 days of purchase date in original condition. You must provide proof of order. Returns are credited to your account within 3 business days after receipt of return. Please note, shipping fees aren’t refunded!
Exchange requests are valid within 30 days of purchase date. The item must be in original condition. Please include the details of your exchange request – confirmation of original order, new items, and email address – in the return package. Requests are processed within 3 business days of receipt.
If you have ANY comments, questions or suggestions about our products, please tell us!! We listen.
Please send all returns or exchanges to the following address:
Twigo LLC — Returns
PO Box 363
89 River Street
Hoboken, NJ 07030-9998
Local (201) 499-0221
Toll Free (888) 276-1231
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.|
|What is your return policy?|
|Please see our Terms & Conditions for complete details regarding our return policy.|
|When will my order ship?|
|Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.|